Job Information
Inframark, LLC Field Service Supervisor in Kissimmee, Florida
Job Description
JOB FUNCTION/ PURPOSE
The Field Services Supervisor is responsible for overseeing the daily activities of Field Service Technicians and ensuring the efficiency and effectiveness of project startup services, customer service for both warranty and non-warrant claims.
RESPONSIBILITIES
Participates in the development and implementation of goals, strategies, and operating policies/procedures.
Manages teams related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations, including all full-time employees and subcontractors.
Provides field support for technicians. Provides technical training for customers & service representatives.
Creates service bulletins and issues for the Field Service Manager. Assists in managing the 800-call service. Ensures daily service reports are received from service technicians.
Guides Assistant Managers on budget execution.
Writes field service work orders. Manages and tracks equipment utilization/inventory and oversees tool and parts lists required for each employee. Creates Correction Action Reports (CARs). Maintains documentation, including inventory and inspection reports.
Meets and approves outside contractors to ensure all company SOPs are met.
Ensures all DOT requirements are followed. Holds weekly safety training meetings twice per month.
Other duties as assigned.
Education/Experience : High School Diploma or GED and five years Distribution/Collection System experience. Previous supervisory experience preferred.
Licenses/Certifications : Valid Driver’s License (Class A CDL required in order to drive combination rig of truck, trailer & backhoe) and maintains insurable driving record. Level 3 or 4 Distribution/Collection System Operator license or Water/Wastewater License. One Call training and certificate.
Technical : Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Working knowledge of OSHA requirements, DOT regulations & Utility SOPs.
Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.
Problem Solving & Quality : Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.
Managing For Results : Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.
Leadership & Initiative : Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.
PHYSICAL DEMANDS
Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.
Requirements
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.